Refund & Return Policy
If something is wrong with an order, we can help you start a request.
Return window
The current online return and replacement workflow is available for seven days after delivery is accepted and the return window begins. Your order page shows the deadline. Contact support if you cannot submit a request or need assistance.
Requesting a return
Sign in, open your order and choose the item and reason. Reasons include damaged, defective, incorrect or not-as-described products. Provide relevant details and evidence when requested; requests are reviewed rather than automatically approved.
Eligibility and shipping
Eligibility and return shipping responsibility depend on the reason and review of the request. Contact support about personalized items, opened consumables or other special circumstances before sending anything back.
Refunds
The amount and method depend on the outcome and payment method. Refund timing varies by provider and bank; no fixed processing time is guaranteed. You can follow your case in the Return Center.