Billing Policy
A clear guide to billing on the marketplace.
Payment methods and authorization
Checkout offers cash on delivery and, when configured and available, card payment through Stripe. Stripe may authorize or decline a payment; an order is not confirmed as paid until the payment status is updated.
Order totals and failed payments
Review the displayed subtotal, shipping, tax and total before placing an order. If a payment fails, check your payment details or contact your payment provider before retrying.
Refunds and billing disputes
Approved refunds are processed through the applicable payment workflow. Timing depends on the payment provider and financial institution; a fixed processing time is not guaranteed. Contact support with your order number about a billing dispute.
Vendor payments
Eligible Stripe vendor transfers are subject to delivery acceptance, the dispute and return windows, connected-account requirements and any open case. Cash-on-delivery collection and payouts are not automated by Stripe.